We extensively use Cortex to monitor patient and staff satisfaction. We've solved so many issues we didn't know existed.
Cortex makes it extremely easy to see how everyone within our organization ranks so we can make sure we're systematically improving.
The Voice of The Patient is incredibly important to us and having RNs call patients to gather their feedback is far superior than anything else I've ever used.
US-based Registered Nurses make recorded HIPAA-compliant calls to your former patients while they recover at home. Use the results of these calls to measure NPS, fulfill CoreQ requirements, improve internal systems and brag to your network providers.
Cortex shows your national percentile of core metrics. Use the audio of patient calls to convince your team on how and where to improve.
Real-time alerts notify you when any current or former patient goes to any hospital in certain regions. This is often used to help mitigate patient risks and often it's reasonable the patient goes back to your SNF instead of admitting to the hospital.