The Future of Healthcare Starts With Listening
Follow-up with patients using our US-based RN's, survey employees, and act on insights.
See Cortex for your level of care:
Modern healthcare is hard, with more items needing your attention than you can possibly process in a day.
Many days can feel like firefighting, and the fires crop up everywhere - among patients, with team members, from family members, and even regulators.
Unhappy patients leave poor reviews in the community and online
Employee turnover among clinical staff is at an all-time high providers
Preferred networks are forming daily, and many providers are being left out
As former post-acute operators, we're here to help
Our team is made up of former skilled nursing and home health operators with over 20 years of experience in the post-acute industry. We have helped hundreds of home health agencies, skilled nursing facilities, and hospitals manage and improve post-acute care.
500 +
RN Callers
750 +
Post-Acute Customers
500,000 +
Patients Monitored
1,000,000 +
Surveys Completed
The Cortex Process
1. Gather
Cortex connects to your EMR and schedules follow-up calls for our US-based RN's, initiates employee surveys, automates hospital alerts, and produces analytics.
2. Intervene
You will receive real-time alerts when opportunities are identified by the Cortex Platform to intervene for patients and employees, and capture the benefits below.
3. Improve
Make meaningful impact to your patient satisfaction, readmission rate, employee turnover, and preferred network participation.
Let's get you started
Schedule a live, personalized demonstration of Cortex.
Measurably improve Key Performance Indicators that Drive Post-Acute Care
When you follow the Cortex Process, you will see results in the following areas:
Improve Patient Satisfaction
Gather feedback from current and former patients with industry-leading CheckUp Calls, resolve patient concerns, improve online reviews and star ratings.
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Reduce Hospital Readmissions
Check in proactively on patients during recovery, streamline patient transitions, predict likely hospitalizations, get real-time alerts when a patient returns to any hospital.
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Increase Employee Retention
Reward high performing care team members, track employee engagement, address employee concerns and retain your best staff members.
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Grow Your Census
Identify former patients eligible for more care, get real-time alerts when patients go to any hospital, streamline inbound referrals, and participate in more preferred networks.
Learn MoreOur Technologies
Whether you’re looking to grow your census, improve satisfaction scores, reduce hospital readmissions, or increase employee retention, Cortex has the technologies and services to help you gather, analyze, react, improve and impress. Here’s how we do it:
CheckUp Calls
500+ US-based Registered Nurses make and record HIPAA-compliant calls to your discharged patients from your phone number. EMR integrated. Any frequency. Any script. Cortex is the post-acute industry’s leader in patient follow-up.
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Hospital Alerts
Real-time alerts notify you when any current or former patient goes to any hospital in your region. Includes ED visits, inpatient admissions and discharges. Cortex can also alert when your highest-risk patients are likely to have a readmission.
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Tablet Surveys
Collect feedback from your current patients and family members and improve your NPS. Use any electronic device to gather feedback about patient experience and concerns, and help convert positive feedback to online reviews.
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Employee Surveys
Boost retention and morale using our tailored, turn-key platform to measure employee satisfaction within post-acute teams. Simplify the process of gathering actionable feedback from your staff and turning it into meaningful reforms.
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Transition Manager
Provide a safe and seamless transition for your patients using Cortex’s Transition Manager. Easily coordinate and track electronic referrals across the continuum between SNF, HHA, PCP, and others involved in post-acute care.
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Opportunity Alerts
Real-time alerts when actionable discoveries are made. Streamlined data helps improve response times and team performance. Alerts to address patient needs, capture online reviews, reward employee performance and more.
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Reports and Analytics
See all the data we’ve gathered in an easy-to-understand format. Robust analytics provide actionable trends in clinical, operational, and marketing segments for individual teams. Present your results with beautiful reports designed specifically to work with and impress network partners like hospitals and payers.
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EMR Integration
Cortex integrates with your Electronic Medical Records Systems, automating the process so your team will never have to send files manually. We connect with Homecare Homebase, Kinnser/Wellsky, Brightree, and many more.
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Schedule a live, personalized demonstration of Cortex.
Real Customer Success
Hundreds of post-acute providers and hospitals have chosen Cortex to help them identify clinical and census growth opportunities via follow-up calls to their patients.
"We received a notification of an opportunity to follow up with a patient reporting several clinical concerns, including a recent fall. We were able to receive an order that afternoon with the detail we provided from the Cortex notification and my follow-up."
Lisa Zindel
OneCare Home Health
“Cortex has been instrumental for us in gathering data to improve our performance and also preventing 30-day readmissions.”
Erik Iverson
Legacy Healthcare
“Opportunities really made it click for our team. It makes it so easy to see exactly what we need to focus on. In our first month, we assisted 12 patients that were in need of additional care.”
Dustin Delahoussaye
Nursing Specialties
"I don't know how you can go without it. 90% of our customer touch outside of our facility is coming from Cortex. It's our way of accomplishing good care and good outcomes."
Eddie Keele
Ensign Services