Post-Acute Experience Management

"Hospitality is at the core of our care model, and having a trusted third party conduct post-discharge surveys allows us to receive honest, unbiased feedback. Cortex gives us visibility into what’s happening after discharge so we can identify what we’re doing well, address issues early, and respond quickly when urgent feedback arises. It’s become a meaningful extension of our Care Transitions efforts and supports our goal of delivering higher-quality, more positive outcomes for the guests we serve."

“Before Cortex, our biggest challenge was that HCAHPS feedback came after discharge - when the patient was already gone, and there was nothing we could do. Cortex gives us real-time visibility into the patient experience so we can act while it still matters. We treat Cortex like an extension of our QA team. It gives patients a voice and helps us ensure we’re delivering the level of care we expect.”

“Cortex streamlines our care coordination, strengthens outcomes, and helps minimize gaps, readmissions, and service delays. We have clear visibility into where each patient is in the healthcare continuum - and how they’re feeling - allowing us to consistently deliver the right support at the right time.”