Patient Follow-Up Calls by Registered Nurses
500+ Registered Nurses make and record HIPAA-compliant calls to your patients from your phone number.
Auto patient sync. Any frequency. Any script.
Establish loyalty, identify patients eligible for more care, and reacquire former patients.
Identify developing clinical concerns before patients return to the hospital.
Track and monitor key elements of the patient experience with unbiased feedback.
Detailed Call Logs
Elevate your staff to focus on the details gathered in calls, rather than focusing on making calls. Our system will manage who to call, when to call, and what to say based on your preferences.
Our Success team will help you configure the scripts for each use case you want to solve.
As soon as a call is completed, the results are available for your review. Alerts are sent to your email and mobile device.
Every call is recorded and available both as an audio file and a call transcript, enabling you to dig deeper when needed.
Our US-based Registered Nurses take detailed notes and ask probing questions when clinically necessary to empower you with valuable data.
Track patterns, trends, and benchmarks using dynamic analytics and a suite of reports. Customers use our reports to improve operations and to share meaningful insights with partners.
Trends and Comparisons
Understand performance over time, identify issues, and stack rank affiliate locations.
Track your performance against similar healthcare markets at a micro and macro level to see how you stack up.
Every outcome in Cortex can have a dollar ROI tied to it, driving real-time ROI reporting and insights.
Cortex reports are designed to showcase the great work you are doing with patients, and are shareable.
Getting started is easy
The integration team at Cortex is proud to have been successful in pulling patient records from every EHR our customers have used to date. Talk to our team about supported systems (including custom data pulls).
Choose Call Frequency
Cortex can make calls to patients currently on-service or that have been discharged recently. Choose how many calls to make to each patient, and when to make them based on patient status.
Customize Call Script
We've made 500,000 calls and counting, and have a call script for almost any scenario. Start with our template or create a custom call script with our Customer Success Team.
Review Completed Calls and Opportunities. Each call is recorded and if you want to make adjustments to your script, just let our Customer Success team know.
Real Customer Success
Hundreds of post-acute providers and hospitals have chosen Cortex to help them identify clinical and census growth opportunities via follow-up calls to their patients.
"We received a notification of an opportunity to follow up with a patient reporting several clinical concerns, including a recent fall. We were able to receive an order that afternoon with the detail we provided from the Cortex notification and my follow-up."
Lisa ZindelOneCare Home Health & Hospice
“Cortex has been instrumental for us in gathering data to improve our performance and also preventing 30-day readmissions.”
Erik IversonLegacy Healthcare
“Opportunities really made it click for our team. It makes it so easy to see exactly what we need to focus on. In our first month, we assisted 12 patients that were in need of additional care.”
Dustin DelahoussayeNursing Specialties Home Health & Hospice
"I don't know how you can go without it. 90% of our customer touch outside of our facility is coming from Cortex. It's our way of accomplishing good care and good outcomes."