Patient Follow-Up Calls by Registered Nurses
500+ Registered Nurses make and record HIPAA-compliant calls to your patients from your phone number.
Auto patient sync. Any frequency. Any script.
Retain Patients
Establish loyalty, identify patients eligible for more care, and reacquire former patients.
Reduce Hospitalizations
Identify developing clinical concerns before patients return to the hospital.
Improve Satisfaction
Track and monitor key elements of the patient experience with unbiased feedback.
Detailed Call Logs
Elevate your staff to focus on the details gathered in calls, rather than focusing on making calls. Our system will manage who to call, when to call, and what to say based on your preferences.
Configurable
Our Success team will help you configure the scripts for each use case you want to solve.
Real-Time
As soon as a call is completed, the results are available for your review. Alerts are sent to your email and mobile device.
Audio Recordings
Every call is recorded and available both as an audio file and a call transcript, enabling you to dig deeper when needed.
Nurse Notes
Our US-based Registered Nurses take detailed notes and ask probing questions when clinically necessary to empower you with valuable data.
Rich Analytics
Track patterns, trends, and benchmarks using dynamic analytics and a suite of reports. Customers use our reports to improve operations and to share meaningful insights with partners.
Trends and Comparisons
Understand performance over time, identify issues, and stack rank affiliate locations.
Industry Benchmarks
Track your performance against similar healthcare markets at a micro and macro level to see how you stack up.
Measurable ROI
Every outcome in Cortex can have a dollar ROI tied to it, driving real-time ROI reporting and insights.
Upstream Bragging
Cortex reports are designed to showcase the great work you are doing with patients, and are shareable.
Built for the Patient Journey
Measure, monitor, and improve patient satisfaction and clinical outcomes across the care continuum
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Home Health
& Hospice -
Skilled
Nursing -
Hospital &
Health System -
Primary &
Specialty Care -
Mental Health
& Addiction -
Insurance
& Payer -
Government
& Public
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Home Health & Hospice
Our Home Health, Hospice, and Home Care customers benefit from frequent check-ins with patients. Calls can be made to patients while they are on service or post-discharge, and serve a variety of organizational goals.
Reacquire past patients in need of more care
Follow-up calls frequently identify patients in need of in-home therapy and nursing care
Measure patient satisfaction
Address satisfaction concerns before CAHPS go out and share praise online and with employees
Identify on-service clinical concerns
Ability to rate the call quality and nurse performance
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Reacquire patients discharged within 30 days
Bring patients back onto service if they struggle at home without a 3-day qualifying stay
Measure patient satisfaction
Evaluate overall satisfaction as well as department-specific scores (with comparable industry benchmarks)
Evaluate Home Health partners
Follow-up calls enable SNF's to measure the satisfaction and experience of patients discharged with home health
Skilled Nursing FacilitiesWith more pressure than ever for Nursing Facilities to ensure patients successfully transfer home, follow-up calls provide a great solution to monitor and intervene when patients struggle. Additionally, measuring satisfaction can satisfy state requirements for quality improvement initiatives.
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Hospital & Health System
Hospitals use Cortex to evaluate downstream post-acute partner performance, enabling rich post-acute relationships and better patient referrals. Additionally, Hospitals and Systems can complete their own patient follow-up calls with Cortex (either with our RN Network or with existing staff).
Evaluate post-acute performance
Rich dashboards enable real-time tracking readmission rates, satisfaction, LOS, and more
Reduce penalizing readmissions
Follow patients discharged to post-acute care with phone calls and intervene before the readmission
Complete Patient Follow-up Calls
Utilize the Cortex HIPAA-compliant call platform to complete calls, with your own staff or our RN's
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Track therapy adherence
Recurring calls to ensure patients have medications filled and are taking them as prescribed increase positive outcomes
TCM, CCM, and CPO
Cortex can manage your Transitional Care Management, Chronic Care Management, and Care Plan Oversight efforts, all of which are reimburseable
Evalute patient experience
Understand real patient experience from the voice of the patient
Primary & Specialty CarePhysicians and clinics utilize Cortex to help them understand what is happening with patients when they are not in their office, enabling more proactive healthcare at the right time.
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Mental Health & Addiction
Mental Health, Behavioral Health, and Addiction Recovery providers are the fastest growing segment of healthcare in America as of 2020. As more focus comes to these important care services, Cortex is here to assist with follow-up calls to alumni from your programs as well as a means of sharing patient data between organizations (i.e., detox to inpatient recovery).
Follow up with alumni
CheckUp Calls by Registered Nurses uncover a variety of issues alumni from in-patient programs are experiencing
Regular accountability check-ins
Proactive outreach to help your patients with accountability in addiction recovery adds tremendous value to your program
Shared calls
Often the recovery journey for mental health will involve multiple providers; calls can be shared with each provider assisting in the patient's recovery
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Evaluate plan experience
Conduct surveys to members to evaluate their satisfaction and experience with your plan
Manage High-Risk Populations
Telephone follow-up calls, real-time hospital alerts, and real-time post-acute encounter information at your finger tips
Automatic RFP's
Utilize Cortex to measure real-time performance of post-acute networks across metrics like re-hospitalization rate, average length of stay, average cost per stay, and more
Insurance & PayerFocus on high-risk members with telephone outreach by Registered Nurses or your own staff, enabling more effective case management. Advanced features within Cortex share dashboard on network performance in care delivery and member experience.
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Government & Public
For state and local health departments, Cortex helps you with contact tracing, patient care coordination with post-acute partners, and nurse-supported hotline services.
Contact Tracing
Call patients, discover recent contact, and educate on safety protocols, including COVID-19
Inbound Call Support
Fully-managed or overflow for your state or local support hotlines
Crisis Care Coordination
Collaborate patient care with our crisis dashboard among post-acute providers.
Getting started is easy
Connect EHR
The integration team at Cortex is proud to have been successful in pulling patient records from every EHR our customers have used to date. Talk to our team about supported systems (including custom data pulls).
Choose Call Frequency
Cortex can make calls to patients currently on-service or that have been discharged recently. Choose how many calls to make to each patient, and when to make them based on patient status.
Customize Call Script
We've made 500,000 calls and counting, and have a call script for almost any scenario. Start with our template or create a custom call script with our Customer Success Team.
Review Calls
Review Completed Calls and Opportunities. Each call is recorded and if you want to make adjustments to your script, just let our Customer Success team know.
Let's get you started
To schedule a live, personalized demonstration of Cortex, please click here.
Real Customer Success
Hundreds of post-acute providers and hospitals have chosen Cortex to help them identify clinical and census growth opportunities via follow-up calls to their patients.
"We received a notification of an opportunity to follow up with a patient reporting several clinical concerns, including a recent fall. We were able to receive an order that afternoon with the detail we provided from the Cortex notification and my follow-up."
Lisa Zindel
OneCare Home Health & Hospice
“Cortex has been instrumental for us in gathering data to improve our performance and also preventing 30-day readmissions.”
Erik Iverson
Legacy Healthcare
“Opportunities really made it click for our team. It makes it so easy to see exactly what we need to focus on. In our first month, we assisted 12 patients that were in need of additional care.”
Dustin Delahoussaye
Nursing Specialties Home Health & Hospice
"I don't know how you can go without it. 90% of our customer touch outside of our facility is coming from Cortex. It's our way of accomplishing good care and good outcomes."
Eddie Keele
Ensign Group