Post-Acute
Experience Management

Surveys and insights
for patient care and employee culture

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+800 BUSINESSES USES CORTEX

Comfort Keepers
Covenant Care
Encompass Health
Ensign Services
Gentle Shepherd
Grandcare
Hca Healthcare
Healthyliving Network
Ignite
Legacy
NSI Nursing Specialties
Pennant
Rocky Mountain Care
Avalon Health
Avamere
Canyon
WHO WE SERVE

See Cortex for your level of care:Cortex

HomeHealth01

Home Health Agencies

I want to become the provider of choice in my network.

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SNF01

Skilled Nursing Facilities

I want to become the post-acute leader in my local market.

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Physician01

Geriatricians

I want to become the provider of choice in my network.

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Hospital01

Hospitals

I want to become the post-acute leader in my local market.

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PROBLEM

Post-Acute healthcare is hard, with more items needing your attention than you can possibly process in a day.

A suite of solutions designed to address the unique challenges faced by
post-acute operators today:
Employee Experience Management
Employee Experience Management

Employee Experience Management

tools to retain your most valuable resource

Patient Experience Management
Patient Experience Management

Patient Experience Management

surveys and actionable insights to improve

solution

Measurably improve Key
Performance Indicators that Drive
Post-Acute Care Key

When you follow the Cortex Process, you will see results
in the following areas:
Acute Care
Care

Performance Indicators that Drive Post-Acute Care

Gather feedback from current and former patients with industry-leading CheckUp Calls, resolve patient concerns, improve online reviews and star ratings.

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Reduce Hospital Readmissions
Reduce

Reduce Hospital Readmissions

Check in proactively on patients during recovery, streamline patient transitions, predict likely hospitalizations, get real-time alerts when a patient returns to any hospital.

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Increase Employee Retention
increse

Increase Employee Retention

Reward high performing care team members, track employee engagement, address employee concerns and retain your best staff members.

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Grow Your Census
grow

Grow Your Census

Identify former patients eligible for more care, get real-time alerts when patients go to any hospital, streamline inbound referrals, and participate in more preferred networks.

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WHO WE ARE

As former post-acute operators,
we're here to help

Our team is made up of former skilled nursing and home health operators
with over 20 years of experience in the post-acute industry. We have
helped hundreds of home health agencies, skilled nursing facilities, and
hospitals manage and improve post-acute care.

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Team
Customers Organizations
Customers Organizations

800+

Customers Organizations

RN Callers
Customers Organizations

1,000+

RN Callers

Episodes of Care
Customers Organizations

2,000,000+

Episodes of Care

Responses Gathered
Customers Organizations

6,500,000+

Responses Gathered

We're Different

How We're Different:

Cortex is operated and run by registered nurses. We only rely on RNs here in the USA to call patients and take action.

We focus on full operational and clinical improvement, from internal staff engagement, to ensuring patients are happy and healthy at home.

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MANAGEMENT

End-to-end Outcome Management

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Gather

Gather

Employee surveys, follow-up calls to patients, and real-time hospital admissions alerts surfaces valuable data at your fingertips.

Intervene
Intervene

Intervene

Opportunities for intervention are surfaced in real time in the Cortex platform, allowing you to act quickly.

Improve
Improve

Improve

Make measurable strides against patient and employee satisfaction, preferred network participation, and quality of care.

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LET'S GO!

Let's get you started

Schedule a live, personalized demonstration of Cortex.
Speak with an expert
Speak with an expert
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TECHNOLOGY

Our Technologies

Whether you’re looking to grow your census, improve satisfaction scores,
reduce hospital readmissions, or increase employee retention, Cortex has
the technologies and services to help you gather, analyze, react, improve
and impress. Here’s how we do it:

CheckUp Calls
CheckUp Calls

CheckUp Calls

US-based Registered Nurses make and record HIPAA-compliant calls to your current and former patients from your phone number.

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Hospital Alerts
Hospital Alerts

Hospital Alerts

Real-time alerts notify you when any current or former patient goes to any hospital in your region.

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Tablet Surveys
Tablet Surveys

Tablet Surveys

Collect feedback from your current patients and family members and improve your NPS.

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Employee Surveys

Employee Surveys

Simplify the process of gathering actionable feedback from your staff and turning it into meaningful change.

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Transition Manager

Transition Manager

Electronically refer patients to and receive patients from another care setting, saving time and reducing readmissions.

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BENEFITS

Platform Features

Included with every subscription to Cortex products and services are core features that are part of our platform and service agreement.

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Opportunity Alerts

Real-time alerts when Cortex makes actionable discoveries to help patients, employees, and your operation.

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Reports and Analytics

Reports and Analytics

Robust analytics provide insightful trends in clinical, operational, and marketing segments.

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EMR Integration

EMR Integration

Cortex integrates with your Electronic Medical Records and Employee HR Systems.

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Let's get you started

Schedule a live, personalized demonstration of Cortex.
Speak with an expert
Speak with an expert
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Reviews

Real Customer Success

Hundreds of post-acute providers and hospitals have chosen Cortex to
help them identify clinical and census growth opportunities via follow-up
calls to their patients.

OneCare Home Health

"We received a notification of an opportunity to follow up with a patient reporting several clinical concerns, including a recent fall. We were able to receive an order that afternoon with the detail we provided from the Cortex notification and my follow-up."

Lisa Zindel

OneCare Home Health

Legacy Healthcare

“Cortex has been instrumental for us in gathering data to improve our performance and also preventing 30-day readmissions.”

Erik Iverson

Legacy Healthcare

Nursing Specialties

“Opportunities really made it click for our team. It makes it so easy to see exactly what we need to focus on. In our first month, we assisted 12 patients that were in need of additional care.”

Dustin Delahoussaye

Nursing Specialties

Ensign Services

"I don't know how you can go without it. 90% of our customer touch outside of our facility is coming from Cortex. It's our way of accomplishing good care and good outcomes."

Eddie Keele

Ensign Services

OneCare Home Health

"We received a notification of an opportunity to follow up with a patient reporting several clinical concerns, including a recent fall. We were able to receive an order that afternoon with the detail we provided from the Cortex notification and my follow-up."

Lisa Zindel

OneCare Home Health

Legacy Healthcare

“Cortex has been instrumental for us in gathering data to improve our performance and also preventing 30-day readmissions.”

Erik Iverson

Legacy Healthcare

Nursing Specialties

“Opportunities really made it click for our team. It makes it so easy to see exactly what we need to focus on. In our first month, we assisted 12 patients that were in need of additional care.”

Dustin Delahoussaye

Nursing Specialties

Ensign Services

"I don't know how you can go without it. 90% of our customer touch outside of our facility is coming from Cortex. It's our way of accomplishing good care and good outcomes."

Eddie Keele

Ensign Services