Follow-up with patients using our US-based RN's, survey employees, and act on insights.
See Cortex for your level of care:
Home Health AgencyI want to become the provider of choice in my network.
Skilled Nursing FacilityI want to become the post-acute leader in my local market.
HospitalI want to gain visibility into my downstream provider network.
Registered NurseI'm looking for a flexible job in a nationwide community of RNs.
Many days can feel like firefighting, and the fires crop up everywhere - among patients, with team members, from family members, and even regulators.
Unhappy patients leave poor reviews in the community and online
Employee turnover among clinical staff is at an all-time high providers
Preferred networks are forming daily, and many providers are being left out
Our team is made up of former skilled nursing and home health operators with over 20 years of experience in the post-acute industry. We have helped hundreds of home health agencies, skilled nursing facilities, and hospitals manage and improve post-acute care.
Cortex connects to your EMR and schedules follow-up calls for our US-based RN's, initiates employee surveys, automates hospital alerts, and produces analytics.
You will receive real-time alerts when opportunities are identified by the Cortex Platform to intervene for patients and employees, and capture the benefits below.
Make meaningful impact to your patient satisfaction, readmission rate, employee turnover, and preferred network participation.
Schedule a live, personalized demonstration of Cortex.
When you follow the Cortex Process, you will see results in the following areas:
Gather feedback from current and former patients with industry-leading CheckUp Calls, resolve patient concerns, improve online reviews and star ratings.
Check in proactively on patients during recovery, streamline patient transitions, predict likely hospitalizations, get real-time alerts when a patient returns to any hospital.
Reward high performing care team members, track employee engagement, address employee concerns and retain your best staff members.
Identify former patients eligible for more care, get real-time alerts when patients go to any hospital, streamline inbound referrals, and participate in more preferred networks.
Whether you’re looking to grow your census, improve satisfaction scores, reduce hospital readmissions, or increase employee retention, Cortex has the technologies and services to help you gather, analyze, react, improve and impress. Here’s how we do it:
500+ US-based Registered Nurses make and record HIPAA-compliant calls to your discharged patients from your phone number. EMR integrated. Any frequency. Any script. Cortex is the post-acute industry’s leader in patient follow-up.
Real-time alerts notify you when any current or former patient goes to any hospital in your region. Includes ED visits, inpatient admissions and discharges. Cortex can also alert when your highest-risk patients are likely to have a readmission.
Collect feedback from your current patients and family members and improve your NPS. Use any electronic device to gather feedback about patient experience and concerns, and help convert positive feedback to online reviews.
Boost retention and morale using our tailored, turn-key platform to measure employee satisfaction within post-acute teams. Simplify the process of gathering actionable feedback from your staff and turning it into meaningful reforms.
Provide a safe and seamless transition for your patients using Cortex’s Transition Manager. Easily coordinate and track electronic referrals across the continuum between SNF, HHA, PCP, and others involved in post-acute care.
Real-time alerts when actionable discoveries are made. Streamlined data helps improve response times and team performance. Alerts to address patient needs, capture online reviews, reward employee performance and more.
See all the data we’ve gathered in an easy-to-understand format. Robust analytics provide actionable trends in clinical, operational, and marketing segments for individual teams. Present your results with beautiful reports designed specifically to work with and impress network partners like hospitals and payers.
Cortex integrates with your Electronic Medical Records Systems, automating the process so your team will never have to send files manually. We connect with Homecare Homebase, Kinnser/Wellsky, Brightree, and many more.
Hundreds of post-acute providers and hospitals have chosen Cortex to help them identify clinical and census growth opportunities via follow-up calls to their patients.
"We received a notification of an opportunity to follow up with a patient reporting several clinical concerns, including a recent fall. We were able to receive an order that afternoon with the detail we provided from the Cortex notification and my follow-up."
“Cortex has been instrumental for us in gathering data to improve our performance and also preventing 30-day readmissions.”
“Opportunities really made it click for our team. It makes it so easy to see exactly what we need to focus on. In our first month, we assisted 12 patients that were in need of additional care.”
"I don't know how you can go without it. 90% of our customer touch outside of our facility is coming from Cortex. It's our way of accomplishing good care and good outcomes."