Riley Adamson graduated from college as a product designer in spring 2015 and founded Cortex that fall. The idea came from knowing that readmission penalties were a tough problem. He believed calling patients during their recovery would help solve some of the issues and highlight the data to improve systematically.

Our first customers were home health agencies who wanted to measure their NPS score with current and former patients while identifying opportunities to provide more care.

Our first SNFs were looking for ways to stand out against their competition. They systematically tracked and improved core satisfaction measures to become best-in-state.

Our first hospital customer was St. Marks Hospital in Salt Lake City Utah. Bob Bassett was Director of Case Management and helped us tremendously. Unfortunately he passed away unexpectedly a few years after. 

We're extremely grateful to Susa and Ludlow Ventures, both top tier venture capital groups, who believed in our mission and team.

During COVID we employed hundreds of RNs to help staff remote call centers for 5 States. This was extremely helpful for Cortex, the RNs and the people across America who needed guidance from a clinical expert.