Patient Follow-Up Calls by Registered Nurses.
500+ Registered Nurses make and record HIPAA-compliant calls to your patients from your phone number. Auto patient sync. Any frequency. Any script.
Establish loyalty, identify patients eligible for more care, and reacquire former patients.
Identify developing clinical concerns before patients return to the hospital.
Track and monitor key elements of the patient experience with unbiased feedback.
Elevate your staff to focus on the details gathered in calls, rather than focusing on making
calls. Our system will manage who to call, when to call, and what to say based on your
Our Success team will help you configure the scripts for each use case you want
As soon as a call is completed, the results are available for your review.
Alerts are sent to your email and mobile device.
Every call is recorded and available both as an audio file and a call
transcript, enabling you to dig deeper when needed.
Our US-based Registered Nurses take detailed notes and ask probing questions
when clinically necessary to empower you with valuable data.
Track patterns, trends, and benchmarks using dynamic analytics and a suite of reports. Customers
use our reports to improve operations and to share meaningful insights with partners.
Understand performance over time, identify issues, and stack rank affiliate
Track your performance against similar healthcare markets at a micro and macro
level to see how you stack up.
Every outcome in Cortex can have a dollar ROI tied to it, driving real-time ROI
reporting and insights.
Cortex reports are designed to showcase the great work you are doing with
patients, and are shareable.
The integration team at Cortex is proud to have been successful in pulling patient
records from every EHR our customers have used to date. Talk to our team about supported
systems (including custom data pulls).
Cortex can make calls to patients currently on-service or that have been discharged
recently. Choose how many calls to make to each patient, and when to make them based on
We've made 500,000 calls and counting, and have a call script for almost any scenario.
Start with our template or create a custom call script with our Customer Success Team.
Review Completed Calls and Opportunities. Each call is recorded and if you want to make
adjustments to your script, just let our Customer Success team know.
With Cortex, skilled nursing facilities, home health agencies, and
hospitals can monitor, measure and improve patient satisfaction and
clinical outcomes. How do we do it? It starts with our nurse network.
We employ over 400 nurses all over the country that call patients on
your behalf. Each of these nurses have been screened, insured, and
trained to ensure the best call quality and patient experience.
Why nurses and not robocalls? Our average nurse has 10+ years
of experience working directly with and attending to patients. They
are better equipped and experienced to make recommendations once the
call is completed. Healthcare providers can rate each call to help our
There is no shortage of platforms that surface insights for post-acute providers. Cortex doesn’t just surface insights, we act on them with you, with an eye toward full end-to-end operational improvement. As former post-acute operators ourselves, we are uniquely positioned to partner with you to help your organization become a top provider in your market.
We surface information others don’t - we focus on full operational and clinical improvement, from internal staff engagement, to ensuring patients are happy and healthy at home.
Schedule a live, personalized demonstration of Cortex.