Take control of your patient follow-up

Take control of your patient follow-up

Give your patients the best experience possible with consistent, caring follow-up calls from our Registered Nurses. Measure and improve patient satisfaction, increase positive online reviews, and be the first to know when patients need your help.

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Improve Patient Satisfaction

Improve Patient Satisfaction

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Increase Patient Retention

Increase Patient Retention

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Reduce Hospital Readmissions

Reduce Hospital Readmissions

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Administrator Burnout Background

Listinging to patients shouldn't be this hard

Putting out daily fires doesn't leave enough time to listen to patients and make changes required to sustain and grow your practice.

Unhappy patients leave poor reviews in the community and online

Employee turnover among clinical staff is at an all-time high for SNF's

Preferred networks are forming daily, and many providers are being left out

We are founded on the idea that listening is how change starts

Cortex began in 2015 with the idea that RN's could call patients, gather their feedback, and share that with providers. Since that time we have called and/or surveyed hundreds of thousands of patients and employees, helping providers to become market leaders by responding the voices that matter.

RN Callers 500 +
RN Callers
Post-Acute Customers 750 +
Post-Acute Customers
Patients Monitored 500,000 +
Patients Monitored
Surveys Completed 1,000,000 +
Surveys Completed
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The Cortex Process

1. Gather

Cortex connects to your EMR and schedules follow-up calls for our US-based RN's, initiates employee surveys, automates hospital alerts, and produces analytics.

2. Intervene

You will receive real-time alerts when opportunities are identified by the Cortex Platform to intervene for patients and employees, and capture the benefits below.

3. Improve

Make meaningful impact to your patient satisfaction, readmission rate, employee turnover, and preferred network participation.

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Helping Healthcare Providers Follow-Up with Patients

Checking in proactively with patients after-care is difficult, time-consuming, and likely a burden for your staff. Let our specially-trained, US-based Registered Nurses help by providing CheckUp Calls, the healthcare industry’s leading solution for patient follow-up calls. Cortex gathers and analyzes actionable data about patient satisfaction and experience, clinical and recovery status, and more to help you capitalize on every opportunity. All calls are configurable and fully recorded, detailed results are delivered to you in real-time, and you’ll have powerful analytics at your fingertips.

Improve Patient Satisfaction

Improve Patient Satisfaction

Gather unbiased feedback from patients with industry-leading CheckUp Calls, resolve patient concerns, improve online reviews and prevent after-care problems from developing.

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Increase Patient Retention

Increase Patient Retention

Keeping in touch with your patients is the best way to ensure they come back to you the next time they need care. CheckUp Calls help you maximize patient loyalty and retention.

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Reduce Hospital Readmissions

Reduce Hospital Readmissions

If you work with hospitals, you’re likely feeling the pressure to help reduce readmissions. Check in proactively on patients during recovery, predict likely hospitalizations, and make sure no patient slips through the cracks.

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Our Technologies

Whether you’re looking to grow your census, improve satisfaction scores, reduce hospital readmissions, or increase employee retention, Cortex has the technologies and services to help you gather, analyze, react, improve and impress. Here’s how we do it: 

CheckUp Calls

CheckUp Calls

500+ US-based Registered Nurses make and record HIPAA-compliant calls to your patients after care from your phone number. EMR integrated. Any frequency. Any script. Cortex is the healthcare industry’s leader in patient follow-up.

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Hospital Alerts

Hospital Alerts

Real-time alerts notify you when any current or former patient goes to any hospital in your region. Includes ED visits, inpatient admissions and discharges. Cortex can also alert when your highest-risk patients are likely to have a readmission.

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Employee Surveys

Employee Surveys

Boost retention and morale using our tailored, turn-key platform to measure satisfaction among healthcare providers and staff. Simplify the process of gathering actionable feedback from your team and turning it into meaningful reforms.

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Transition Manager

Transition Manager

Provide a safe and seamless transition for your patients using Cortex’s Transition Manager. Easily coordinate and track electronic referrals across the continuum and among healthcare providers.

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Opportunity Alerts

Opportunity Alerts

Real-time alerts when actionable discoveries are made. Streamlined data helps improve response times and team performance. Alerts to address patient needs, capture online reviews, reward employee performance and more.

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Reports and Analytics

Reports and Analytics

See all the data we’ve gathered in an easy-to-understand format. Robust analytics provide actionable trends in clinical, operational, and marketing segments for individual teams. Present your results with beautiful reports designed specifically to work with and impress network partners like hospitals and payers.

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EMR Integration

EMR Integration

Cortex integrates with your Electronic Medical Records Systems, automating the process so your team will never have to send files manually. We connect with Homecare Homebase, Kinnser/Wellsky, Brightree, and many more.

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Cortex Overview Video

Let's get you started

Schedule a live, personalized demonstration of Cortex.