The Cortex Platform is not only flexible on call schedules, but also on who completes your calls.
Discuss with your team how you can mix and match the options below, including options to overflow to Cortex
when your team can't complete all of the follow-up calls you desire? We can do it!
Have your own call-center staff? Utilize our HIPAA-compliant web-based call platform to enable your staff to gather rich data on outbound call efforts.
Per Successful Call*
Our most popular follow-up call solution, the Cortex Registered Nurse Network extends your brand and voice through our U.S.-based team of nurses for follow-up calls.
We currently supporting Spanish, but we can recruit additional language nurses as needed by your patient population.
Have a special use-case where specialized nurses would be best (think hospice bereavement, case management, clinical coaching)? Let's talk!
The Cortex Platform includes the following features (and many more not
listed here). Pricing for software access if available for low monthly
rates, determined by the size of the location making follow-up calls.
Per Location Per Month
Home Health Agencies: 1-49 patients
Post-Acute/LTC Facilities: 1-24 beds
Acute Care Facilities: 1-99 beds
Physician Groups: 1-4 MDs
Home Health Agencies: 50-199 patients
Post-Acute/LTC Facilities: 25-99 beds
Acute Care Facilities: 100-299 beds
Physician Groups: 5-19 MDs
Home Health Agencies: 200+ patients
Post-Acute/LTC Facilities: 100+ beds
Acute Care Facilities: 300+ beds
Physician Groups: 20+ MDs
A call the attempt to complete a call, whereas a successful call
means something new was learned. In the overwhelming majority of
successful calls, this means the Cortex Registered Nurse was able to
ask questions and receive answers. Examples of other outcomes
categorized as successful include learning the patient is deceased,
learning the number is incorrect, or learning the patient is
on-service at a new location.
English, Spanish, and Russian.
We integrate with all major and most smaller EHR systems, negating the need for you or your staff to send us patient data via insecure means. Cortex utilizes the latest in security safeguards and follows all security processes to encrypt your data at rest and in transit.
Whether you’re looking to grow your census, improve satisfaction scores, reduce hospital readmissions, or increase employee retention, Cortex has the technologies and services to help you gather, analyze, react, improve and impress. Here’s how we do it:
500+ US-based Registered Nurses make and record HIPAA-compliant calls to your discharged patients from your phone number. EMR integrated. Any frequency. Any script. Cortex is the post-acute industry’s leader in patient follow-up.
Real-time alerts notify you when any current or former patient goes to any hospital in your region. Includes ED visits, inpatient admissions and discharges. Cortex can also alert when your highest-risk patients are likely to have a readmission.
Collect feedback from your current patients and family members and improve your NPS. Use any electronic device to gather feedback about patient experience and concerns, and help convert positive feedback to online reviews.
Boost retention and morale using our tailored, turn-key platform to measure employee satisfaction within post-acute teams. Simplify the process of gathering actionable feedback from your staff and turning it into meaningful reforms.
Provide a safe and seamless transition for your patients using Cortex’s Transition Manager. Easily coordinate and track electronic referrals across the continuum between SNF, HHA, PCP, and others involved in post-acute care.
Real-time alerts when actionable discoveries are made. Streamlined data helps improve response times and team performance. Alerts to address patient needs, capture online reviews, reward employee performance and more.
See all the data we’ve gathered in an easy-to-understand format. Robust analytics provide actionable trends in clinical, operational, and marketing segments for individual teams. Present your results with beautiful reports designed specifically to work with and impress network partners like hospitals and payers.
Cortex integrates with your Electronic Medical Records Systems, automating the process so your team will never have to send files manually. We connect with Homecare Homebase, Kinnser/Wellsky, Brightree, and many more.
Schedule a live, personalized demonstration of Cortex.