CheckUp is an easy to use platform for managing and making follow-up calls. The feedback is integrated into the Cortex system for rich patient experience analysis.
Outsource to RNs
- Our team of Registered Nurses calls your patients in your behalf and represent you.
- They can ask both clinical and satisfaction questions.
- If they discover an emergency they enact our Emergency Protocol to make sure the patient gets the care they need. Contacting you is part of that protocol.
- The data collected is reliable to brag about because it is from a 3rd party.
- Importing patient data requires no work on your part.
- CheckUp does all the hard work of integrating with your EHR to get patient data.
- CheckUp auto-assigns a call schedule.
Phone number masking
- When our Registered Nurses make calls, the patients' caller ID will display your facility phone number, resulting in a higher answer rate.
Calls are recorded
- The audio of the call is recorded for easy listening.
- Our team of RNs leave excellent notes and indicate key concerns.
- Within seconds of a call being complete, you'll get an email if there is a negative outcome.
- You can listen to the audio and see the nurses notes in our easy-to-use software platform.
- Call reports are printable for easy sharing.
Share call results with other stakeholders
- Easily share call results with your patients' various stakeholders within our software platform.
- Shared visibility and access results in better patient care.
Follow-up calls are proven to increase patient satisfaction
- Patient satisfaction can increase 25% just by making a follow-up call .
Follow-up calls are proven to prevent readmissions
- Readmissions have been seen to drop 30% when follow-up calls are made .
Discover patients who need more care
- For home health agencies, follow-up calls are a fantastic way to discover patients who have declined and potentially qualify for more care.
 “Improving the Quality of Post Discharge Contacts”
The South Carolina Partnership for Health, January 2014
 “Impact of Post-Discharge Telephone Calls”
Society of General Internal Medicine, 2014